Q: What is TurboLeads?

A: TurboLeads is a complete CRM solution for real estate agents. It is designed to help agents maximize lead conversions and consolidate leads from multiple sources in a single, easy-to-use interface.



Q: Who is TurboLeads for?

TurboLeads is meant for any real estate agent who wants to manage their leads more effectively. TurboLeads is only available to iHOUSE Elite website customers, and it is integrated with your website's administrator interface. 



Q: Does TurboLeads cost anything?

A: No. TurboLeads is included for FREE as part of your iHOUSE Elite website package.



Q: Can I import all my pre-existing leads?

A: Yes. You can import your existing client list to TurboLeads from a CSV (comma separated values) file.



Q: What lead sources do you support?

A: TurboLeads automatically imports new leads from your iHOUSE Elite website, and we already support most major lead sources like Zillow and Trulia. We will also support any and all lead sources that send email notifications, however, this is a constantly evolving process that can require manual intervention when we encounter a lead source we have never seen before. We proactively detect new lead sources and add rules to handle them appropriately, but we need your help too. If you’ve set up a new lead source and it’s not working correctly, please let us know and we’ll get it fixed right away.



Q: How do I set up a new lead source?

A: Your iHOUSE Elite website is automatically configured as a lead source when you log in to TurboLeads for the first time, but for all other lead sources, your email lead notifications must be configured to route to your TurboLeads lead capture email address. You can find your lead capture email address on the Settings page within the TurboLeads app.



Q: Why can’t I add my own statuses?

A: The pre-defined "status" options in the TurboLeads interface are designed to work for 90%+ of real estate agents. Restricting status options to system defined values allows us to automatically and intelligently update statuses when certain events happen. Custom tags are already supported, but if you need greater customization to categorize the status of your leads, please let us know. Also note that you CAN customize your own Disqualified status reasons which do show up in reports.



Q: Does TurboLeads send drip emails?

A: Yes. Drip email campaigns are available to configure via the TurboLeads settings interface. Drip emails are delivered via MailChimp, so you need to create and link a MailChimp account first. For more information, see this article



Q: What is the account phone number and how does it work?

A: When your TurboLeads account is created, we automatically assign you a unique phone number. This number is used to place calls and send text messages via the TurboLeads app. Your leads will see this number instead of your personal phone number when receiving texts or phone calls. Any calls placed to this number will ring through to your personal phone as usual, and any text messages sent to this number will route to your TurboLeads application. For more information, see this article.



Q: Do you support multiple agents per account?

A: Yes. TurboLeads supports multiple agent logins for Elite Office accounts. The office administrator can see all leads, while individual agents can only view leads that are assigned to them.



Q: How do I report bugs I find? Where can I ask for new features?

A: You can send feedback right from the app. Go to the Help page and tap on "Send Feedback". You can also call our Elite Service team for help at 866-645-7700 or email support@ihouseweb.com.