You can customize your Contact Form so that it collects exactly the information you want from your potential leads.


What is a Custom Form?

A custom form lets you collect information from your website visitors. When they fill out the form it sends you an email. You can design the form to suit your needs so that it collects information in a wide variety of ways.


Parts of a Custom Form

Custom Forms are made up of the following parts:

  • Page Name
  • Form Inputs: These are the main pieces that make up the form: the questions and fields for the information you are gathering. 
  • Captcha Form: You can optionally include this spam prevention tool. It ensures that a real person is filling out your form by requiring people to correctly type the words that appear in a random graphic.
  • Navigation Settings: The same as every other page. Learn more about managing your Navigation Menu.


Input Types

There are 7 different input types to choose from. You can create as many of them as you want in any order. However, we DO recommend collecting at least a Name, Email Address, and Phone Number so you can contact your website lead later.

  • Text: This is meant to collect information like a Name, Phone Number, or a short, open ended answer to some other question. If you are trying to collect more than one line of information, consider using a Message Area instead. You can make text inputs required fields.
  • Email: This is the same as a text input except that it is always required. We run a check to make sure that the text entered is in the right format for an email address, which helps to ensure that it is a legitimate email address.
  • Single Checkbox: The checkbox goes in front of the Label/Question. You might use this for something like “Yes, please sign me up for your monthly newsletter”. There is no option to make this a required field, because not checking the box is effectively a “No” answer.
  • Checkboxes: The Checkboxes input type allows you to pose a single question and then provide multiple options to choose from. Your visitor can choose one of the options, multiple options, or none of them. In the Values area, type in these options, separating them by commas. There is no option to make this a required field, because not checking any of the boxes is effectively a “No” answer to all of them.
  • Select: A Select box lets you provide preset options. In the Values area, type in these options, separating them by commas. The first option is selected by default and shows in the box. When you click on the select box it shows you a menu of options. Your visitor must choose to accept to either accept the default value or choose one of the other values. There is no option to make this a required field, because you will always receive a value.
  • Radios: Radio buttons also let you provide preset options. In the Values area, type in these options, separating them by commas. All of the options are visible. Only one of the answers can be chosen at a time. None of the radio buttons are checked by default. If you want you can make this a required field.
  • Message Area: This is meant to collect more lengthy information, where you want to leave room for more than a single word or single line answer. You can choose to make it a required field.


Editing Inputs

If you want to add a new input, use the “Add a new input” button that is at the bottom of your existing form inputs.

To delete one of your form inputs, click the delete icon that appears in the upper right hand corner of the desired input.

To edit an existing input, click on the green “edit” link that appears in the upper right hand corner of this input. This will toggle a mini-editing form for this input. You can then change what you want the Question/Label to be, choose what input type to use. For input types that have several preset options, type in the options separated by commas in the Values area. You can also choose to make some input types required fields by checking the Required checkbox. To see what the input will look like, click on the Preview button.

Important: When you are finished editing, click the “Save this page” button at the bottom of the screen.


Required Fields

Required Fields are marked with an asterisk. When someone submits the form, it will check to make sure they provided an answer. If not, it will ask them to fill in the inputs they missed.

You can choose to make Text inputs, Message Areas, and Radio buttons required fields. Email type inputs are always required and do an additional check to make sure the provided answer is in a valid email address format. Select boxes don’t have the required option since they will always have an answer selected anyways. Checkboxes can’t be required either since not checking them is equivalent to a “No” answer.