The following steps will help with troubleshooting your web pager / text messenger service. Perform the checks in the order provided to establish where the problem might be.
1. Test your email service
Confirm that your email service is
forwarding your messages to your device by sending an email to the email
address provided by your service provider. Do not test your service
from the service provider’s website. That is not a true test of the
email address and service.
2. Check your Web Pager set-up
After confirming that your email address is working properly, confirm the email address setting from the Admin Menu of your site.
3. Still not working?
If you have taken the above steps and confirmed that your email and text messaging device are working properly but are not receiving your text messages, please contact our support staff at firstname.lastname@example.org for additional troubleshooting.